Distance Sales Agreement
ARTICLE 1 – PARTIES TO THE AGREEMENT
SELLER: Pell Telekominikasyon Sanayi ve Ticaret Limited Şirketi
Address: Kızılsaray mahallesi 86.sk ilter apt. No6, D:B, 07040 Muratpaşa/Antalya
Phone: 02422431070
E-mail: info@pellteknoloji.com
BUYER:
Customer
ARTICLE 2 – SUBJECT OF THE AGREEMENT:
The subject of this agreement is to determine the rights and obligations of the parties in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on the Principles and Procedures for the Implementation of Distance Contracts, regarding the sale and delivery of goods/services that the Buyer has ordered electronically from the Seller's website pellteknoloji.com, have the characteristics mentioned in the agreement, and whose sales price is specified in the agreement. The Buyer accepts and declares, in accordance with the provisions of this agreement, that they have knowledge of the basic characteristics, sales price, payment method, delivery conditions, etc. of the goods/services subject to sale, and the right of "withdrawal," that they confirm this preliminary information electronically, and that they then ordered the goods/services. The preliminary information and invoice on the payment page on www.pellteknoloji.com are an integral part of this agreement.
ARTICLE 3 – DATE OF AGREEMENT:
This two-copy agreement, previously signed by the Seller, will be accepted by the Buyer by signing it on the date of purchase, and one copy will be sent to the Buyer's email address.
ARTICLE 4 – DELIVERY OF GOODS/SERVICES, PLACE OF PERFORMANCE OF AGREEMENT AND DELIVERY METHOD:
The goods/services will be delivered to the Buyer at the address specified by the Buyer for delivery.
ARTICLE 5 – DELIVERY COSTS AND PERFORMANCE:
Delivery costs belong to the buyer. If the Seller declares on the website that the delivery fee for purchases above the announced amount will be covered by them or that free delivery will be made as part of a campaign, the delivery cost belongs to the Seller. Delivery is made as soon as possible after the stock is available and the price of the goods is credited to the Seller's account. The Seller delivers the goods/services within 30 (Thirty) days from the order and reserves the right to extend this period by an additional 10 (ten) days with written notification. If for any reason the price of the goods/services is not paid or is canceled in bank records, the Seller shall be deemed to have been released from the obligation to deliver the goods/services.
ARTICLE 6 – DECLARATIONS AND COMMITMENTS OF THE BUYER:
The Buyer shall inspect the goods/services before taking delivery; they shall not accept damaged or defective goods/services from the cargo company, such as those that are dented, broken, or have torn packaging. Goods/services received shall be deemed to be undamaged and sound. The obligation to carefully protect the goods/services after delivery belongs to the Buyer. If the right of withdrawal is exercised, the goods/services must not have been used. The invoice must be returned. If, after the delivery of the goods/services, the Buyer's credit card is used unfairly or unlawfully by unauthorized persons for reasons not attributable to the Buyer's fault, and the relevant bank or financial institution does not pay the price of the goods/services to the Seller, the Buyer is obliged to send the goods/services back to the Seller within 3 (Three) days, provided they have been delivered to them. In this case, delivery costs shall be borne by the Buyer.
ARTICLE 7 – DECLARATIONS AND COMMITMENTS OF THE SELLER:
The Seller is responsible for delivering the goods/services subject to the agreement in a sound, complete, and in accordance with the specifications stated in the order, along with any warranty documents and user manuals, if any. If the goods/services subject to the agreement are to be delivered to a person/organization other than the Buyer, the Seller cannot be held responsible if the person/organization to be delivered does not accept the delivery. The Seller shall return the price of the goods/services and any valuable documents, if any, within 10 (ten) days after receiving the notification of withdrawal. The goods/services shall be taken back within 20 (twenty) days. For justified reasons, the Seller may supply goods/services of equal quality and price to the Buyer before the expiration of the performance period in the agreement. If the Seller believes that the performance of the goods/services has become impossible, they shall notify the Buyer before the expiration of the performance period. The paid amount and any documents shall be returned within 10 (ten) days. Faulty or defective goods/services, whether or not sold with a warranty certificate, can be sent to the Seller for the necessary repair under warranty conditions, in which case the delivery costs will be borne by the Seller.
ARTICLE 8 – CHARACTERISTICS OF THE GOODS/SERVICES SUBJECT TO THE AGREEMENT:
The type and kind, quantity, brand/model, color, and sales price including all taxes of the goods/services are as stated in the product promotion page on the website www.pellteknoloji.com and in the invoice, which is an integral part of this agreement.
ARTICLE 9 – CASH PRICE OF THE GOODS/SERVICES:
The cash price of the goods/services is included in the sample invoice emailed after the order and the invoice sent to the customer with the product.
ARTICLE 10 – INSTALLMENT PRICE:
The price of the goods/services according to the installment plan is available in the sample invoice emailed after the order and the invoice sent to the customer with the product.
ARTICLE 11 – INTEREST:
Cannot exceed the interest rate determined by the Government of the Republic of Turkey each year and in any case cannot exceed 30%. The Buyer is responsible to the bank they work with.
ARTICLE 12 – DOWN PAYMENT AMOUNT:
The down payment amount for the goods/services is available in the sample invoice emailed after the order and the invoice sent to the customer with the product.
ARTICLE 13 – PAYMENT PLAN:
If the Buyer purchases with a credit card and in installments, the installment method chosen on the site is valid. In installment transactions, the relevant provisions of the agreement signed between the Buyer and the card-issuing bank are valid. The credit card payment date is determined by the provisions of the agreement between the bank and the Buyer. The Buyer can also track the number of installments and their payments from the account statement sent by the bank.
ARTICLE 14 – RIGHT OF WITHDRAWAL:
The Buyer may exercise the right of withdrawal within 7 (seven) days from the date of delivery of the goods/services to themselves or to the person/entity at the address indicated by them. To exercise the right of withdrawal, notification must be made to the Seller's customer service via email or phone within the same period, and the goods/services must not have been used, in accordance with the provisions of Article 15 and the preliminary information published on www.pellteknoloji.com, which is an integral part of this agreement. In the event of exercising this right, the original invoice for the goods/services delivered to the third party or the Buyer must be returned. The price of the goods/services is returned to the Buyer within 7 days following the notification of withdrawal, and the goods/services are taken back within 20 (twenty) days. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded to the Buyer. The delivery cost of the goods/services returned due to the right of withdrawal is borne by the Seller.
ARTICLE 15 – GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
Goods/services that are not suitable for return due to their nature, goods/services that spoil quickly and have an expiration date, single-use goods/services, hygienic goods/services, all kinds of copyable software and programs. In addition, for all kinds of software and programs, various media (DVD, CD, etc.), computer and stationery consumables (toner, cartridge, ribbon, etc.), and cosmetic materials, the right of withdrawal can only be used if the packaging of the goods/services has not been opened, damaged, or used.
ARTICLE 16 – DEFAULT AND ITS LEGAL CONSEQUENCES:
If the Buyer defaults on transactions made with a credit card, they will pay interest and be responsible to the card-issuing bank within the framework of the credit card agreement they have made with the bank. In this case, the relevant bank may resort to legal remedies; it may demand the resulting expenses and attorney's fees from the Buyer, and in any event, if the Buyer defaults on their debt, the Buyer agrees to pay the Seller's loss and damage incurred due to the delayed performance of the debt.
ARTICLE 17 – AUTHORIZED COURT:
In disputes that may arise from this agreement, Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade, and Consumer Courts for values above this amount, and Civil Courts of First Instance in places where these cannot be found, are authorized.
Information on the Protection of Personal Data;
As PELL TEKNOLOJİ, we attach great importance to the processing and storage of your personal data in accordance with the Personal Data Protection Law No. 6698 ("Law"). We would like to inform our customers about our purpose and methods of collecting, processing, and transferring personal data, and your rights arising from the Law.
- Methods of collecting personal data
As PELL TEKNOLOJİ, in our capacity as data controller, within the framework of our legal obligations arising from the legislation; we collect your personal data verbally, in writing or electronically through verbal means, website, social media channels, mobile applications and similar means for purposes such as enabling you to benefit from the services of our brands, informing you about our campaigns with your consent, recording your suggestions and complaints, establishing better service standards for you, determining and implementing PELL TEKNOLOJİ's commercial and business strategies.
- Processing of personal data and processing purposes
As PELL TEKNOLOJİ, in our capacity as data controller, through our call centers, written communication channels, social media pages, mobile communication channels, in-store communication channels and/or, without being limited to these, all kinds of channels; your personal and/or sensitive personal data obtained with your consent may be wholly or partially obtained, recorded, stored, kept, modified, updated, periodically checked, re-arranged, classified, preserved for the period necessary for the purpose for which they are processed or stipulated in the relevant law, shared/transferred with private-legal persons with whom PELL TEKNOLOJİ collaborates or with public institutions and organizations to which it is legally obliged and/or with relevant third-party real persons/legal persons residing in Turkey or abroad, in case of legal or service-related actual necessities, transferred abroad.
We kindly inform you that PELL TEKNOLOJİ can process your personal data for purposes such as enabling our customers to benefit from the services of our brands, informing you about our campaigns with your consent, recording your suggestions and complaints, establishing better service standards for you, determining and implementing PELL TEKNOLOJİ's commercial and business strategies, and in all cases in accordance with the Personal Data Protection Law No. 6698 and relevant legislation.
- Transfer of Personal Data
PELL TEKNOLOJİ will share your personal data only; based on your explicit consent or within the framework of security and confidentiality principles specified in the Law, provided that adequate precautions are taken, domestically and abroad with the necessary security measures, for the purpose of carrying out Company activities, ensuring the business relationship between data owners and our customers and/or conducting negotiations for this purpose, offering services, opportunities and facilities, and improving service quality; with our group companies, business partners, customers with whom we have agreements and to whom we provide services as required by our activities, suppliers, audit companies or public institutions or organizations authorized to request these data due to a legal obligation, and other relevant authorities without being limited to these.
- Rights of the Personal Data Owner Listed in Article 11 of the KVK Law ("Law")
PELL TEKNOLOJİ will respond to the following requests of data subjects:
- a) Learning whether PELL TEKNOLOJİ processes personal data relating to them and which personal data it processes,
- b) Obtaining information about the purposes of the processing activity,
- c) Knowing the third parties to whom PELL TEKNOLOJİ transfers personal data in the country or abroad,
- d) Requesting correction of personal data if it is incomplete or incorrectly processed,
- e) Requesting deletion or destruction of personal data in accordance with the Law,
- f) Requesting notification of the operations made to third parties to whom personal data has been transferred, in case personal data is corrected, deleted or destroyed,
- g) Objecting to the emergence of a result against the person himself by analyzing the processed data exclusively through automatic systems, and
- h) Obtaining a copy of their personal data.
You can contact us with your comments and questions.
Mail: info@pellteknoloji.com
Privacy and Security
PELL TEKNOLOJİ Online Shop requests some personal information (name, age, interests, e-mail, etc.) from its customers to provide better service. This information collected on PELL TEKNOLOJİ servers is used only within PELL TEKNOLOJİ for periodic campaign studies, special promotion activities for customer profiles, and customer "classification" studies to prevent unwanted e-mails. PELL TEKNOLOJİ does not share the information collected from membership forms with third parties without the knowledge or explicit instruction of the member, does not use it for commercial purposes for any reason outside of its activities, and does not sell it.
Customer information can only be disclosed to official authorities if this information is requested by official authorities and if PELL TEKNOLOJİ is obliged to make a disclosure to official authorities in accordance with the provisions of the mandatory legislation in force.