Your security and the confidentiality of your information are important to us. For this reason, your personal data that you share with us is protected with sensitivity.
With this privacy and personal data protection policy, Pell Teknoloji aims to inform you about which of your personal data will be processed for what purpose, with which individuals, institutions, or organizations the processed data may be shared, our data processing methods and legal grounds, and your rights regarding your processed information.
Method of Collection and Legal Basis for Your Personal Data
Your IP address and user agent information will be processed solely for analysis purposes and via technologies such as cookies, through automatic or non-automatic methods, and sometimes obtained, recorded, stored, and updated from third parties such as analytical providers, advertising networks, search information providers, technology providers, within the framework and duration of the service and contractual relationship between us, based on the legitimate interest processing condition.
Purpose of Processing Your Data
Your personal data shared with us will be processed and updated solely for analysis purposes; to fulfill the requirements of the services we provide in the best way possible, to ensure your access to and maximum benefit from these services, to improve our services in line with your needs, to connect you with broader service providers within legal frameworks, and to fulfill obligations arising from the law (sharing personal data with judicial and administrative authorities upon request), throughout the contract and service period, appropriately and proportionally to its purpose.
To Whom and For What Purposes the Collected Data May Be Transferred
Your personal data shared with us may be transferred to third parties, institutions, and organizations, both domestic and international, with whom we receive and/or provide services, have a contractual relationship, and collaborate, and to judicial and administrative authorities upon request, provided that necessary technical and administrative measures are taken.
Your Rights as a Data Subject whose Personal Data is Processed
Pursuant to Article 11 of the KVKK, everyone can exercise the following rights by applying to the data controller:
- To learn whether personal data is processed,
- To request information if personal data has been processed,
- To learn the purpose of processing personal data and whether they are used in accordance with their purpose,
- To know the third parties to whom personal data is transferred domestically or abroad,
- To request correction of personal data if it is incomplete or incorrectly processed,
- To request deletion or destruction of personal data,
- To request notification of the transactions made pursuant to paragraphs (e) and (f) to third parties to whom personal data has been transferred,
- To object to the emergence of a result against the person by analyzing the processed data exclusively through automated systems,
- To demand compensation for damages in case of suffering damage due to unlawful processing of personal data.
You can contact us via info@pellteknoloji.com to exercise your rights listed above.
Contact
You are completely free to accept or reject the processing of your personal data, which is necessary for us to conduct analyses for the purpose of providing services to you, in accordance with this privacy and personal data processing policy. By continuing to use the site, it will be assumed that you have accepted, and please do not hesitate to contact us at info@pellteknoloji.com for more detailed information.
Information Text Regarding the Processing of Customer Personal Data
The protection of personal data is an important issue for Pell Teknoloji. As a data controller, Pell Teknoloji acts in accordance with the principles and obligations stipulated by the Personal Data Protection Law No. 6698 ("KVKK") to ensure compliance with the KVKK.
This Information Text has been prepared to inform you about how we process your personal data as a data controller through the www.pellteknoloji.com website ("Website" or "Site") and its mobile application and integrated interface.
Data Categories and Example Data Types
Your personal data processed by Pell Teknoloji is included in the table below:
| Data Category | Example Data Types |
|---|---|
| Identity Information | Name, surname, date of birth, gender, TR ID number |
| Contact Information | Mobile phone, email address, address, postal code, landline phone |
| Payment Information | Tax office, invoice information, payment method information, encrypted credit card information |
| Membership Information | Membership information, membership ID number, password |
| Customer Transaction Information | Product(s) purchased, purchase amount and order-related information including purchase date, commercial communication consent, campaigns/competitions benefited from, coupons used, information regarding your transaction history, comments and questions about products, rating and review information, information on conversation content via chatbot channel |
| Transaction Security Information | IP address, user transaction records |
| Marketing Information | Marketing SMS, email messages or call center calls sent if you give commercial electronic communication consent, cookie records, targeting information, evaluations showing habits and preferences |
| Visual and Auditory Data | Call center conversation records, photos added to product review section |
| Location | Location data automatically obtained by the Website via browser settings or manually added if you allow |
| Legal Action Information | Start and end time of the provided service, type of service benefited from, membership agreement and other legal texts approved |
| Request and Complaint Information | Records related to complaints and/or requests you transmit via the Site, mobile application, social media accounts or call center, and the evaluation process |
Purposes of Personal Data Processing and Legal Grounds
We process personal data based on the legal grounds for personal data processing specified in Article 5 of the KVKK. The table below shows for which purposes and on what legal grounds your personal data is processed by Pell Teknoloji:
| Processed Personal Data | Purposes of Personal Data Processing | Legal Ground |
|---|---|---|
| Identity, Contact, Payment, Membership, Customer Transaction, Transaction Security, Marketing, Visual and Auditory, Legal Action, Request and Complaint Information | Fulfillment of obligations arising from the laws to which Pell Teknoloji is subject. | Explicit provision of personal data processing in laws (KVKK art. 5/2-a) |
| Identity, Contact, Membership, Transaction Security, Legal Action Information | Verification of your membership information; execution of your membership transactions. | Directly related to the establishment or performance of a contract (KVKK art. 5/2-c) |
| Identity, Contact, Payment, Membership, Customer Transaction, Transaction Security, Visual and Auditory, Location | Execution of sales and after-sales support processes. | Directly related to the establishment or performance of a contract (KVKK art. 5/2-c) |
| Location | Provision of suitable products and services by third parties serving in your location. | Directly related to the establishment or performance of a contract (KVKK art. 5/2-c) |
| Identity, Contact, Payment, Membership, Customer Transaction, Transaction Security, Marketing, Visual and Auditory, Legal Action, Request and Complaint, Location | Fulfillment of obligations arising from authorized institutional requests and e-commerce and consumer protection legislation. | Processing of data is mandatory for the data controller to fulfill its legal obligation (KVKK art. 5/2-ç) |
| Identity, Contact, Payment, Membership, Customer Transaction, Transaction Security, Marketing, Visual and Auditory, Legal Action, Request and Complaint, Location | Protection of rights in potential disputes; detection of suspicious transactions; website and mobile application security. | Processing of data is mandatory for the establishment, exercise or protection of a right (KVKK art. 5/2-e) |
| Identity, Contact, Payment, Membership, Customer Transaction, Transaction Security, Visual and Auditory, Legal Action, Request and Complaint, Location | Problem/error detection; request and complaint management; service and experience improvement; surveys and satisfaction studies. | Processing of data is mandatory for legitimate interests (KVKK art. 5/2-f) |
| Payment Information | Short-term PCI DSS compliant storage of payment information for uninterrupted shopping experience (deleted after 15 minutes). | Processing of data is mandatory for legitimate interests (KVKK art. 5/2-f) |
| Identity, Contact, Location | Sending campaign and commercial electronic messages with your explicit consent. | Existence of explicit consent of the data subject (KVKK art. 5/1) |
This allows you to complete your shopping without needing to re-enter information if you cannot complete the payment stage in a short time.
Methods of Obtaining Personal Data
Pell Teknoloji obtains your personal data through fully automatic and partially automatic methods via electronic channels such as the Website, Mobile Application, call center, and email. In certain cases, data is also obtained in physical form through non-automatic methods, provided it is part of a data recording system.
To Whom and For What Purpose Personal Data Will Be Transferred
Pell Teknoloji transfers your personal data only for the purposes stated in this Information Text and in accordance with Articles 8 and 9 of the KVKK.
| Transferred Personal Data | Purpose of Transfer | Recipient Group | Legal Grounds |
|---|---|---|---|
| Identity, Contact, Payment, Membership, Customer Transaction, Transaction Security, Marketing, Visual and Auditory, Legal Action, Request and Complaint Information | Information sharing within the scope of authorized institutional requests. | Authorized individuals, institutions, and organizations | KVKK art. 5/2-a and art. 5/2-ç |
| Identity, Contact, Customer Transaction, Location | Order preparation, delivery, and order management. | Sellers and cargo companies | KVKK art. 5/2-c |
| Identity, Contact, Membership, Customer Transaction, Marketing, Request and Complaint, Location | Compliance with group company policies, auditing, product/service development, and cooperation. | Service providers and business partners | KVKK art. 5/2-c and art. 5/2-f |
| Identity, Contact, Payment, Membership, Customer Transaction, Transaction Security, Marketing, Visual and Auditory, Legal Action, Request and Complaint, Location | Receiving payments, order processes, and infrastructure support. | Suppliers, business partners, payment institutions | KVKK art. 5/2-c and art. 5/2-f |
If you, as a Member Customer, contact Pell Teknoloji via the corporate WhatsApp line, personal data may be transferred abroad due to the WhatsApp platform being provided from abroad. If you do not wish for this transfer, you may use our other communication channels.
Rights of Data Subjects Regarding Their Personal Data
Pursuant to Article 11 of the KVKK, you have certain rights regarding the processing of your personal data:
- To learn whether your personal data is processed,
- To request information if your personal data has been processed,
- To learn the purpose of processing your personal data and whether they are used in accordance with their purpose,
- To know the third parties to whom your personal data is transferred domestically or abroad,
- To request correction of your personal data if it is incomplete or incorrectly processed,
- To request deletion or destruction of your personal data within the framework of Article 7 of the KVKK,
- To request notification of the correction or deletion requests to third parties to whom your personal data has been transferred,
- To object to the emergence of a result against you by analyzing the processed data exclusively through automated systems,
- To demand compensation for damages in case of suffering damage due to unlawful processing.
To exercise your rights regarding your personal data, you can access your account from the "My Account" section within the website or mobile application and perform the necessary actions.
You can also submit your application using the following methods:
- To info@pellteknoloji.com with your registered email address,
- To dogusplanet@hs01.kep.tr via your KEP address with a secure electronic signature or mobile signature,
- In writing, by attaching documents proving your identity, to: Reşitpaşa Mah. Katar Cad. İTÜ Arı Teknokent 3 Binası Blok No: 4 İç Kapı No: 902 Sarıyer / İstanbul.
You can also submit your requests by other methods specified in the Communiqué on the Procedures and Principles of Application to the Data Controller.
Use of Cookies
Pell Teknoloji uses cookies on the pellteknoloji.com website. The Cookie Policy describes the cookies used on our website, their purposes of use, and their active periods.
Changes to the Information Text
Pell Teknoloji may make changes to this Information Text at any time. These changes become effective immediately upon the publication of the updated text. You will be informed of any changes as necessary.